| 1.
I completed my order and received a confirmation but I still see
“pending” on the order status. What does it mean?
This means we haven’t ship your order or updated it yet. We usually ship your order in two business days and update it with UPS Tracking Number at the same night. Please feel free to email or call us and ask about your order status anytime you want. Our staff is always happy to assist you with any question or problem you might have.
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2.What is your minimum order?
The minimum order is $100.
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3.What
is the delivery time?
Most orders are shipped in the next business day. However, depending on the styles ordered
it might take up to 5 business days. If there is problem and we
can’t ship your order in 5 business days, you will be notified
via e-mail, fax or phone and at that time you will have the option
to cancel your order.
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4.What
is shipment method you use?
We
use UPS Ground for all the orders unless there is a special request
in the order (e.g. next day air, etc.). In this case the shipment
cost will be charged accordingly and the cost calculated in the
shipment calculator
will not be valid.
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5.Do
you have all the items in stock?
If an item is in the sale online, this means it is in stock. Inventory
on our web page is based on real time stock information. However
in some cases we might be out of stock on some items.
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6.What
happens if one or more items in my order is out of stock?
If %30 or more of your order is out of stock, we will contact and let you know about the situation. Otherwise we ship your order without missing items. We do not substitute or do back order.
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7.What
payment methods do you accept?
Payment can be made via credit cards (Visa, Master or Amex), paypal, certified check and money order.
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8.Do
you offer discount for volume purchases?
Yes,
if your order is more than 100 pieces, 5% discount will be applied.
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9.I
want to pay by paypal, what are the instructions?
*Goto www.paypal.com
and register for a new account if you do not already have one. Please
make sure that the email you are going to use to apply for the Paypal
account is the same as the one you used to register on goldchanceusa.com
*Login to your
account and click on the tab "Send Money"
*In the "Recipient's
Email" field, please enter "sales@goldchanceusa.com"
*In the "Amount"
field, please enter the total amount from your order. You should
find this either in your confirmation email or the "Order Status"
menu.
*In the "Currency"
field, please leave it in "U.S. Dollars"
*In the "Type"
field, please choose "Goods (other)"
*In the "Subject"
field, please enter your order number for this order. You should
find this either in your confirmation email or the "Order Status"
menu.
*In the "Note"
field, please enter any instructions or comments that you want to
tell us.
*Click the "Continue"
button, and you will be directed to the shipping page. Please make
sure you enter a CONFIRMED address here. Gold Chance will NOT ship
products to an unconfirmed address.
*Finally click
"Send Money" and you are all set!!!
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10.What
is the shipping cost?
You can check your shipping cost using “shipment calculator”.
However if you requested a special shipment method, for example
“second day air”, the cost you will find on “shipment
calculator” will not be true.
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11.What is the return policy?
Please check our policies link.
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12.I have selected items and added to shopping cart but
cannot proceed to check-out. Why?
This might have happened because your order total is below $100.
Please select more items or increase the number of pieces on your
selection and try again.
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